ISO 9001

At VoiceBox, we are proud to display our renewed ISO 9001 certification for quality management.

This ensures that our workflows are consistent and client focused. As with all our ISO standards, we are audited regularly to maintain these high standards.

Combined with linguistic quality assurance and risk management, we help protect your brand while taking an honest approach to AI and human solutions.

Head of VoiceBox, Sophie Muller, said: “We are proud of our workflows at VoiceBox.

“They are effective and everything we do is in aid of supporting our clients as best as we can.

“There is a reason that clients work with us for years and come back to us time and time again. Following our initial chat or free consultation, we provide dedicated account management and support from start to finish.”

 

What this means for you?

  • Consistent, reliable service delivery, with documented processes designed to maintain quality across every project.
  • A client-focused approach, with procedures built around understanding requirements, meeting expectations and continuously improving service.
  • Regular independent audits to verify that quality management standards are being maintained.
  • Strong risk management and quality assurance practices, helping to reduce errors and ensure smooth project delivery.
  • Confidence that VoiceBox is committed to continual improvement, regularly reviewing and refining its processes and services.
  • Dedicated account management and support, providing a consistent point of contact from initial consultation through to project completion.
  • Greater assurance that your brand and reputation are protected, through robust quality controls and carefully managed workflows.
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