BFI delivery

At VoiceBox, our quality assurance (QA) process is managed by experienced in-house project managers across all of our services. The team coordinates specialist reviewers and checks each project against the source material and the client’s requirements. This includes accuracy, terminology, consistency, timing, formatting, audio quality and overall presentation.

For example, in subtitling, the project manager ensures that the translation is reviewed and that the timecodes, reading speed, line breaks, punctuation and synchronisation meet the required standards. A final project-level check then confirms that the completed files are accurate and ready for delivery.

The BFI's current AI guidance allows the use of AI in funded projects, provided it is used responsibly and with appropriate human oversight.

It does require that the accessibility materials provided are accurate, fit for purpose, and meet the relevant accessibility requirements. Raw AI may not do that, so human post-editing or human subtitling and human voiceovers may be needed.

We will always be honest and open about human and AI services, and which may be suited to your specific project and needs.

As an audio description agency, this is what our process looks like:

1. Audio description script writing — we craft engaging scripts that capture essential on-screen actions, expressions and visual cues. Every script can also be translated for other languages.
2. Voice casting — we match you with a professional audio describer whose clear voice will complement your existing audio and ensure accessibility.
3. Studio recording — broadcast-quality narration is recorded by our trusted voice artists and refined by our audio engineers.
4. Post-production — we sync and master the audio description track so it blends seamlessly with your original soundtrack. We can deliver as a standalone audio file or fully integrated into your video.

We keep subtitling simple, without compromising on quality. As a provider of professional subtitling services, this is how our projects work:

1. Transcription — we create time-coded, subtitle-ready scripts.
2. Optional translation & localisation — our native linguists can translate your subtitles into 220+ language pairs, ensuring cultural accuracy.
3. Subtitle creation — we format subtitles to industry best practice for readability and timing.
4. Delivery — choose from SRT, VTT, burned-in, or any format you need.

Yes, we offer a limited amount of pro bono projects across a year, so there are no guarantees. In exchange, we’d be looking for a case study about the service provided.

Audio introduction provides essential visual context at the start of a video, programme or scene, describing key elements such as setting, characters, costumes and visual style.

This upfront introduction helps audiences follow and engage with the content more confidently as it unfolds.

Audio introduction is particularly effective for short-form content, live recordings, events, performances and productions where full audio description may not be practical.

Yes, VoiceBox helps production companies and producers stay compliant with other demands such as Ofcom’s Broadcasting Code, as well as broadcaster and streaming service specifications (such as Channel 4’s closed caption requirement on adverts).